Grizzly Web Order Question

JimDawson

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I ordered a router motor from Grizzly today, my first order with them. They had the best price and delivery of a Porter-Cable 7518 motor. I had to create an account to purchase. Normally when you create an account and place an order with a new vendor, an email is fired back within minutes. I printed the order confirmation page, but that's all I have.

Is it normal with Grizzly not to get any email acknowledgement of a new account and a placed order?

Your experience?
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I did not get mine right away either. Just did my first on a mt1 live center and spur for the kids wood lathe about 3 weeks ago. To sooth, I went and logged in to check my order. I think it was the next day I got it and a thank you leter on my sign up. I suppose on Sunday night they may be doing the ERP backups or loading price files etc. we do al lot over late eve and Sunday into Monday.
 
Normal. But best to first sign up and then wait for the email before placing the order. They give you a one-time, 25.00 shipping discount coupon that you can use towards that first order (or any order after that).
 
OK, I received this email this morning. I requested 2nd day shipping because it was the same price as ground. The good news is that I will probably get it by Wednesday anyway. I hope it's coming out of the Bellingham store.

Dear Mr. Dawson,


Thank you for your order # xxxxxxxx, web reference order# xxxxxxxx.

To help prevent credit card fraud, we do not ship name-brand merchandise via expedited. We apologize for any inconvenience this may have caused.

Please call us at (800) 523-4777 or e-mail us at csr@grizzly.com to confirm you would like us to ship your order via UPS Ground.

Please respond by September 5th, 2015 to avoid cancellation of your order. You are a valued customer and we look forward to hearing from you soon.

Sincerely,
Larry

Grizzly Industrial, Inc.
EN# 600544
 
Yea, sometimes when I order stuff on the weekend I don't get my email until Monday. Stuff happens. :)
 
Yeah. They are very slow about the emails.

And the shipping company doesn't follow instructions either!
 
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