Grizzly Customer Service, Still Good?

Pmedic828 said:
Purchased a 17 inch wood/metal band saw 220V variable speed - Best investment in a long time - sure beats cutting by hand - called Customer Support to find out various bits of information - very very helpful - Tech didn't know how to answer 1 question I had - he said that he would call back - within 30 minutes, the question was answered - The tech I spoke with seemed to be concerned about my problems and/or questions and they were resolved within a few hours - could not ask for better service. I just wish they would have free or reduced shipping or 10% off like some other companies.
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If you are a veteran there is from time to time a discount available. You may also ask Grizzly for a discount if you are buying 2 or more machines, they will take your request and consider it and get back to you with their discount. They also from time to time post discount codes or coupons in wood working magazines for subscribers only, good on any machine.

cheers
michael
 
One thing about Grizzly CS, is that I believe their management stands behind them and they are not afraid to "fire a customer". Someone gets one the phone and yells an screams, the next thing that happens is UPS shows up to pick up the machine and Grizzly is done selling to you. I have heard this half a dozen times.

If you are polite and friendly, they will bend over backwards to help you out. If you are getting the run around, ask for a supervisor but don't yell at the CS rep on the other end of the phone.

Seem reasonable to me.
 
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Thanks I am bouncing back and forth between a G555 band saw and a shop fox at the local hardware store. They have a great sale around the end of september.
 
Buy which ever one is more affordable. Both Woodstock (Shop Fox) and Grizzly are owned by the same individual, and they source many of their products from the same manufacturers. Woodstock and Grizzly distribution centers are across the street from each other in Springfield, Missouri.

I assume you are looking at the Shop Fox W1706? It seems to be halfway between the Grizzly G0555 and the G0555X. It has cast iron wheels and a closed stand (like G0555X) but has the smaller table and motor (like the G0555).
 
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