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Igaging No More...?

Discussion in 'METROLOGY - MEASURE, SETUP & FIT' started by Matthew Gregory, Sep 15, 2016.

  1. Matthew Gregory

    Matthew Gregory United States Active User Active Member

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    I have a pair of iGaging Absolute DROs that I installed on my little Rusnok mill, and despite having some issues early on, they've worked flawlessly for about two years. Upon replacing the batteries in one of them, the readout started acting a bit strangely. When reading in decimal inches, a move of .500" displays as .050". It seems to do this with repeatable accuracy, but obviously that ain't right, and I'm not willing to use it until I know I'm certain that it's reading properly.

    I emailed William Zhang, my previous contact at this company, and haven't received a reply yet (which is understandable, as I just emailed him), but a call to his phone number rang a LONG time befor if finally gave a fax tone, then hung up on me. A call to the number listed on their website rang a long time before Verizon service answered with a recording stating that the cellular number dialed isn't currently available.

    ...all of this makes me a tad nervous. Has anyone dealt with them recently, or have different contact info for them? Heck, does anyone just know how to solve my problem? I just want to get back up and running!!!!


    Thanks in advance, gang.
     
  2. davidh

    davidh United States Active User H-M Supporter-Premium

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    i exchanged email with him yesterday. . . . and just talked to him a minute ago. they have all be at a product show in chicago. try today. . . . .
     
  3. Matthew Gregory

    Matthew Gregory United States Active User Active Member

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    That's excellent news, David! I really like the setup. William was very helpful when I had to deal with him previously. Does he have an updated phone number? The one I have ends in 9466
     
  4. higgite

    higgite General Manger - Proofreading Dept. Active Member

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    Matthew,

    From their website... 949-366-5708.
    I talked to them at that number about a month ago.

    Tom
     
  5. Matthew Gregory

    Matthew Gregory United States Active User Active Member

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    I managed to get in touch with William - going to send the unit back for service. I'm greatly relieved - it was pretty scary this morning to have nothing but the sound of crickets!!!!
     
  6. davidh

    davidh United States Active User H-M Supporter-Premium

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    that the same number i used yesterday. . .
     
  7. Matthew Gregory

    Matthew Gregory United States Active User Active Member

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    Wanted to add that my problem has been solved completely. Replacement DRO arrived today, and back in business. William and the rest of the crew got this turned around quickly. Can't thank them enough!!!
     
    higgite likes this.

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