I bought the PM25MV. Most happy with it. (I am a beginner).
Six months in I cracked an X-Axis lock handle (rolling the Y-axis out you have to make sure the X-Axis lock handle isn't down or it can catch. Normally I remember. Forgot once. Handle caught and cracked)
Emailed PM. Asked to buy a replacement. A few days later they just send me one for free.
And I had mentioned I saw the belt wearing. Probably not a big deal, but I figure it will break at the start of some long machining weekend. Yuck. So, makes sene to have a spare. And, PM sends me a free extra belt too.
I guess this is not a big deal. But I so appreciate that kind of attentive customer service.
So, not just good machines, but the kind of service one values too.
-Bill
Six months in I cracked an X-Axis lock handle (rolling the Y-axis out you have to make sure the X-Axis lock handle isn't down or it can catch. Normally I remember. Forgot once. Handle caught and cracked)
Emailed PM. Asked to buy a replacement. A few days later they just send me one for free.
And I had mentioned I saw the belt wearing. Probably not a big deal, but I figure it will break at the start of some long machining weekend. Yuck. So, makes sene to have a spare. And, PM sends me a free extra belt too.
I guess this is not a big deal. But I so appreciate that kind of attentive customer service.
So, not just good machines, but the kind of service one values too.
-Bill