I did check with Haimer as to repair process and it is a long process and potentially costly. Still, I am very happy with its performance and accuracy, I did break the tip once, so I am more careful with it. Drop it on the floor or crash it hard, that may be another story. The Tschorn are comparably priced, the SavePlus version is significantly less expensive, they are also available in 1/2" shafts vs. the Haimer which is either 12mm or 3/4".
Haimer repair process
Receive an RGA from us, and send the sensor to HAIMER USA, ATTN: RGA#, 134 E. Hill Street, Villa Park, IL 60181. We would need a $0.00 PO in order to track the unit overseas, and most people just put it in the box with the sensor. We cannot send anything to Germany without a PO.
2. Once we receive it, we will inspect the unit in house first. If it’s something simple, we will quote cost accordingly and repair in house. Please note that this is generally only in the case of recalibration; if the unit has been crashed, it cannot be repaired in the US.
3. If the unit is going to Germany, we will send it on our next return shipment (every other week).
4. After Germany receives it, they will evaluate it, and send us a quote on the repair costs (usually takes about 1-2 weeks for us to receive the quote).
5. Once we receive the quote, we will quote you that cost. If you’d like to repair it for that price, you’d approve the quote, and that cost would be added to that original PO. Germany will then repair the item in about 2-3 weeks, and ship it back to the US.
6. Once Haimer USA receives the item, we’ll call you for the credit card information, and will charge the cost of the repair, shipping from USA to you (if not shipping on a collect number), and a 5% transaction CC fee. After payment has cleared, we’ll ship the item back to you, and the PO would be closed.