Don't want to get in a pi$$ing match here over a snap on guy but you obviously had different truck guy than I did. The ones that I dealt with were very professional and polite. Nice guys too. If I forgot my payment one week, I just made it a point to double up the next week. Never got any pressure from one of them in 35 years. Now the MAC guy tried once to say that since I forgot my checkbook that week, which almost never happened, that I had to BUY something! I told him to kiss my tush and wnet to the bank and got money out of my checking account and paid him off completely and told him to never come back. That put an end to that. The snap on guys have NEVER pulled that with me. HOWEVER, their stuff is higher than anybody elses but I've never had a tool refused to be replaced. They even replaced tools with a newer version since they didn't MAKE mine anymore. No, I wouldn't buy snap on for home use because your job doesn't depend on them but in the field, they are great.