- Joined
- Dec 5, 2017
- Messages
- 464
I have a G8688 mini lathe that I bought 24 NOV 17. It comes with a 1 year warranty.
Two days ago, 27 NOV 18, it quit in the middle of a job. Using a troubleshooting guide, I confirmed that the motor controller board wasn't resetting. No power to the motor.
Seeing as it was out of warranty by 3 days, I assumed that Grizzly would charge me the full price for a new board. I emailed their Customer Service asking if they could provide me with a schematic so I could troubleshoot it further or give me a break on a new board (List Price over $135)
Tech department called today, confirmed my serial number and manufacture date and is sending me a new board free of charge.
In a time when most outfits will duck a warranty repair under the least excuse, that was unexpected and MUCH appreciated.
Two days ago, 27 NOV 18, it quit in the middle of a job. Using a troubleshooting guide, I confirmed that the motor controller board wasn't resetting. No power to the motor.
Seeing as it was out of warranty by 3 days, I assumed that Grizzly would charge me the full price for a new board. I emailed their Customer Service asking if they could provide me with a schematic so I could troubleshoot it further or give me a break on a new board (List Price over $135)
Tech department called today, confirmed my serial number and manufacture date and is sending me a new board free of charge.
In a time when most outfits will duck a warranty repair under the least excuse, that was unexpected and MUCH appreciated.