I just checked out Fastenal's website. As a guest, it allowed me to fill my cart with the needed items, and I got to the payment page without problems. I had the option of picking up the needed items from my local store. I'm relieved as Fastenal has always been one of my go-to places, although it's been years since I've been in one. I wonder if it's just an issue with your local store.They do not sell retail anylonger. Only to contracted companies as vending machine restocking.