- Joined
- Feb 24, 2018
- Messages
- 1,044
I just off the phone with UPS (Unionized Parcel Smashers), I paid extra for a delivery on Friday and then to the package delivery has been rescheduled to Monday. Then this morning I get 2 emails within about 2 hours of each other, one saying the package has been rescheduled for delivery on Tuesday and the other one saying its out for delivery.
So I called the 800 number for UPS, a voice mail round-about, that has absolutely no way to actually talking to a human being. I go through this round-about for about 5 minutes, each successive reroute, has that lingering question, am I moving closer to or further away with each connection.
I called a friend who works for UPS, he gave me the same 800 number, but gave me a routine to follow, that finally lead to a recording, that I was inline for the next available rep, in the order that my call was received. I put the phone on speaker phone and listened to roughly 12 minutes of mind-numbing noodling jazz music, then a voice, not quite true English, but somewhat close. I give him the info about the conflicting messages, he seems totally baffled/dumbfounded, so I go on hold, about 5 minutes later, I get the quasi-certain answer, that it appears, its on the truck and will be delivered today, possibly. And that’s where my inquiry end, more confused than when I originally called.
So I’m wondering what worse, calling UPS, the IRS, the DMV, your credit card company or your doctor’s office. They have worked diligently over the years, to perfect the automated call answering/voice mail systems, to the stage where it gotten to the point where, in this age of information, they have perfected the art of making the information your looking for unobtainable.
I just got off the phone with the supplier, he said they are disabling the shipping options, as UPS will no longer guaranty delivery dates, regardless of what you paid for. He said you pay for speedy shipment, but you will get whatever you get, and they will not reimburse any money back, blaming all delays on the pandemic. So if your ordering anything, be wary of promised delivery dates, at least ask if they have had issues, then you decide if it worth the extra money, for “speedy” delivery.
So I called the 800 number for UPS, a voice mail round-about, that has absolutely no way to actually talking to a human being. I go through this round-about for about 5 minutes, each successive reroute, has that lingering question, am I moving closer to or further away with each connection.
I called a friend who works for UPS, he gave me the same 800 number, but gave me a routine to follow, that finally lead to a recording, that I was inline for the next available rep, in the order that my call was received. I put the phone on speaker phone and listened to roughly 12 minutes of mind-numbing noodling jazz music, then a voice, not quite true English, but somewhat close. I give him the info about the conflicting messages, he seems totally baffled/dumbfounded, so I go on hold, about 5 minutes later, I get the quasi-certain answer, that it appears, its on the truck and will be delivered today, possibly. And that’s where my inquiry end, more confused than when I originally called.
So I’m wondering what worse, calling UPS, the IRS, the DMV, your credit card company or your doctor’s office. They have worked diligently over the years, to perfect the automated call answering/voice mail systems, to the stage where it gotten to the point where, in this age of information, they have perfected the art of making the information your looking for unobtainable.
I just got off the phone with the supplier, he said they are disabling the shipping options, as UPS will no longer guaranty delivery dates, regardless of what you paid for. He said you pay for speedy shipment, but you will get whatever you get, and they will not reimburse any money back, blaming all delays on the pandemic. So if your ordering anything, be wary of promised delivery dates, at least ask if they have had issues, then you decide if it worth the extra money, for “speedy” delivery.
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