Before I close this thread, I am going to explain a few things about why the title was changed, by me, and some posts removed.
When a periodical posts that someone is a criminal on PAGE ONE, and then retracts it on PAGE 30, that doesn't do much for the person accused, does it? People read what's on the first page and that's it. A search indicates that the person is guilty, rarely the retraction.
Fact: The OP posted that he was dissatisfied with the product in the title. On post 30 or thereabouts, the OP stated, in terms that most people would miss, (in fact one person did miss it), that the problem was solved. He doesn't thank Matt for his efforts. He then posts in another thread that he had a problem (after it was solved). That is grossly unfair.
Fact: Matt has been a supporter of this site for years. His support has made the site possible. Without support, there is NO site. Many of you support us, and we are extremely grateful.
Fact: In almost 8 years as the person behind this site, I have never vouched for any vendor- ever. However, I am going to say this about Matt- he tries his best for his customers. I have personally seen it. Often.
Fact: Some of you will NEVER donate a dime to this site if we hang you by your fingernails upside down. I am damned tired of asking and begging for donations. The OP is one of those people, after 4 years of no support. Then, he criticizes a site supporter, who is doing his best to address his issue, with a title that does NOTHING to indicate a resolution. This is followed by further reference by the OP to the issue in another thread, He then publicly complains that the title was edited, which is in the exercise of our discretion. I guess you can't please some people, can you?
I refer you to Rule 7:
TREAT VENDORS WITH RESPECT:
7. Vendors are not immune to constructive criticism on this forum. However, where it is clear that someone is acting unreasonably, making unsupported comments and attacks upon the vendor's product and reputation, with some unrealistic agenda in mind, those comments shall be removed, and that person shall face disciplinary action, including removal from the forum. Constructive comments benefit everyone- both the vendor and the end-user, but obnoxious and unsubstantiated attacks serve no purpose other than to wrongfully harm the vendor's reputation, and to create a hostile and unfriendly atmosphere that is inconsistent with our mission and purpose, and shall not be tolerated. All vendors deserve the chance to explain their products, and respond to mindful criticism. If you are joining to attack a vendor's products, do not join this forum.
If there had not been a resolution of the OP's problem, I would have left the thread alone. But there was. and It was buried many posts down behind a title that was no longer accurately reflective of the effort the vendor put into resolving the problem. Then, the OP mentions his issues with the vendor in yet another post, AFTER the issues were resolved. (I deleted that thread after it, too, was resolved without any admission that the issue was resolved). I dont consider that fair at all. The issue was resolved, why continue to bring it up?
Fact: I have refused to accept advertising and/or sponsorship from another equipment manufacturer who has a poor reputation in my opinion for responding to customer issues. I will not divulge the name. I do not accept either advertising or sponsorship from any manufacturer with a reputation for poor customer service. Nor do I edit any issues that people have with these vendors.
Where else do you ever see the owner of a company come to a site and address problems the members have? I would like to see other vendors make half the effort that Matt makes. I purchased something from another manufacturer, and it was broken when I got it, and they told me to go scratch.
