Ding, ding, ding. We have a winner. I hate to say it but not caring is not just related to postal workers or freight delivery for that matter. It's funny because flip the tables and people would be livid. I gave a talk to my mechanics at work a few months ago asking them why they think we are still in business and doing well?
Most didn't respond because as long as they are getting their paychecks they really don't care why or how. I explained that it is because of customer service and the customer is WHO matters, they are the ones keeping the lights on and money going into their pockets. They can get what we offer anywhere, they come to us because of the customer service. If that customer's wants, needs or desires change, we need to change as well. Most looked at me like I was speaking a foreign language.
I then asked a couple of them about products that I knew that they had recently purchased related to their hobbies, guns. I asked them if they walked into their supplier and they didn't carry the supplies you needed for your "new" gun would you still shop there? They obviously responded in "hell no".
Exactly, I told them. So you can't have it one way as a consumer and then expect to come to work and not care about the customer while performing your job, or have it the other way. I think it at least made them think a little, don't know for how long.
I think as a society we have become lazy and self centered and care less and less about doing quality work and taking pride in our work. I am not reflecting to all, I don't want to ruffle any feathers as there are still many who DO take pride and will go the extra little bit, but in "general" as a society people seem to care about what affects them personally but not so much in their day to day jobs or duties as they are just there for a paycheck.
