Update from OP:
After much gnashing of teeth, and even trying to get the $300 DraftSight purchase price removed my credit card, I decided to pony up the additional $100 for phone support.
We were able to find an apparent bug that would occur when trying to launch DraftSight from a desktop shortcut vs an icon in the task bar at the bottom of the screen. In other words, the graphics anomaly occurs when launching from a desktop shortcut, and does not occur when launching from an icon in the task bar at the bottom of the screen.
It has been reported to the developers as a bug, and they will apparently inform me if/when a resolution is found. I will report here if I find that it is not the fix I'm hoping for.
So while I'm annoyed I had to pay an additional $100 for the phone support, I'm happy that we "may have" fixed the problem.
As you were men.
After much gnashing of teeth, and even trying to get the $300 DraftSight purchase price removed my credit card, I decided to pony up the additional $100 for phone support.
We were able to find an apparent bug that would occur when trying to launch DraftSight from a desktop shortcut vs an icon in the task bar at the bottom of the screen. In other words, the graphics anomaly occurs when launching from a desktop shortcut, and does not occur when launching from an icon in the task bar at the bottom of the screen.
It has been reported to the developers as a bug, and they will apparently inform me if/when a resolution is found. I will report here if I find that it is not the fix I'm hoping for.
So while I'm annoyed I had to pay an additional $100 for the phone support, I'm happy that we "may have" fixed the problem.
As you were men.
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