- Joined
- Nov 3, 2013
- Messages
- 405
I wrote much of this in response to a thread in the B'port forum.
I'm often calling manufacturers of equipment I buy used seeking literature or information.
These calls can sometimes be frustrating but I've developed a procedure which dramatically increases the numbers of great results.
All probably common sense but I'll lay it out there anyway.
My procedure whenever I contact a manufacturer is to first fluff them up a bit with laudatory praise of their product.
I also try to get them liking me by asking about the weather, the area of the Country, their plans for the Holiday or the weekend and other such personal trivialities.
Get them laughing and you've got it made!
I tell them I appreciate the time they spend helping me resolve a problem and this combined with the icebreaker conversation nearly always obligates them, in their mind at least, to spend whatever time I require to solve the issue.
If you're talking to a female it is often even easier to make that helpful attitude appear.
Ladies love hearing folks tell them how pleasant they are to chat with and how helpful they're being.
I've had receptionists scan and send me $100 manuals for free because they liked me.
Lay the honey on thick!
Hey, it works for me anyway!
I'm often calling manufacturers of equipment I buy used seeking literature or information.
These calls can sometimes be frustrating but I've developed a procedure which dramatically increases the numbers of great results.
All probably common sense but I'll lay it out there anyway.
My procedure whenever I contact a manufacturer is to first fluff them up a bit with laudatory praise of their product.
I also try to get them liking me by asking about the weather, the area of the Country, their plans for the Holiday or the weekend and other such personal trivialities.
Get them laughing and you've got it made!
I tell them I appreciate the time they spend helping me resolve a problem and this combined with the icebreaker conversation nearly always obligates them, in their mind at least, to spend whatever time I require to solve the issue.
If you're talking to a female it is often even easier to make that helpful attitude appear.
Ladies love hearing folks tell them how pleasant they are to chat with and how helpful they're being.
I've had receptionists scan and send me $100 manuals for free because they liked me.
Lay the honey on thick!
Hey, it works for me anyway!