I purchased a G4003G lathe and a G0755 mill/drill from Grizzly. The lathe arrived with no problems but UPS destroyed two (2) G0755 mills before finally the third time I received one with no damage. Grizzly's customer service dept. was first rate, I provided them with photos and the mils were replaced without hesitation. I later purchased an H7762 tool grinder which arrived with a bursted package with no drip pans and one grinding wheel marked a little. Again Grizzly shipped me two drip pans and a new grinding wheel without delay or hesitation. Grizzly's customer service department was kind, courteous and helpful every time I had occasion to call or e-mail them, in my book their customer service is first rate.