- Joined
- Apr 17, 2015
- Messages
- 323
Hey guys I ordered a new Jet horizontal band saw and picked it up from the freight terminal this week. I cant get delivery because I live on a state highway and dropping at the road is apparently a very expensive ticket. So I always need to go pick up.
Anyway there was some very minor damage to the crate, which was poorly built, machine was covered in plastic and it was dark but all looked ok. Got it home to find the chip pan dented, fixable, in two spots. No big deal. Then as I got the crate off and the saw into the shop under the lights I noticed the motor is horribly out of alignment. The crate had shock and tip stickers on it and they were not tripped. Long story short the motor mount is bent as is the switch box that is mounted on the bow. I took photos and sent them to the distributor. Now is when you learn all they do is take your order and have Jet ship to you. Ok but now it takes till yesterday to find out Jet wants the machine back rather than sending me parts. My real thought here is the thing came lose in the crate on its trip overseas and the weight of the motor bouncing on the loose mount just bent the stamped metal. Same with the electrical box. Many fasteners are loose as were the bolts holding the machine to the skid. Still hard for me to believe they ship them in this type of crate.
I can see this now. I have to spend $50 on lumber to fix the crate, load it back up, drive to the terminal and ship it back. Then wait till they look at it and either fix it or send me another. This sounds like weeks to me and I dont have that amount of time. I have jobs waiting and my old saw has just died. I bought the new one because I did not want to spend the time and money to fix it, its small and to cut miters is a real pain.
I bought the Jet so I did not have to buy a HF machine and spend the time and money to make it cut straight and be reliable. So now what do you suggest? Ship it back? or make a plea for the parts and fix it?
Anyway there was some very minor damage to the crate, which was poorly built, machine was covered in plastic and it was dark but all looked ok. Got it home to find the chip pan dented, fixable, in two spots. No big deal. Then as I got the crate off and the saw into the shop under the lights I noticed the motor is horribly out of alignment. The crate had shock and tip stickers on it and they were not tripped. Long story short the motor mount is bent as is the switch box that is mounted on the bow. I took photos and sent them to the distributor. Now is when you learn all they do is take your order and have Jet ship to you. Ok but now it takes till yesterday to find out Jet wants the machine back rather than sending me parts. My real thought here is the thing came lose in the crate on its trip overseas and the weight of the motor bouncing on the loose mount just bent the stamped metal. Same with the electrical box. Many fasteners are loose as were the bolts holding the machine to the skid. Still hard for me to believe they ship them in this type of crate.
I can see this now. I have to spend $50 on lumber to fix the crate, load it back up, drive to the terminal and ship it back. Then wait till they look at it and either fix it or send me another. This sounds like weeks to me and I dont have that amount of time. I have jobs waiting and my old saw has just died. I bought the new one because I did not want to spend the time and money to fix it, its small and to cut miters is a real pain.
I bought the Jet so I did not have to buy a HF machine and spend the time and money to make it cut straight and be reliable. So now what do you suggest? Ship it back? or make a plea for the parts and fix it?