- Joined
- Aug 23, 2014
- Messages
- 932
Hey guys and gals. I ordered a fly cutter from Sherline and had a problem with it. Someone had put a gear cutter arbor in the bag that was labeled for a fly cutter. So they shipped the correct part number on the bag but it had a similar looking wrong tool in the bag. Any one could have made that mistake. I emailed them and they took care of it ASAP. They more than made up for the problem and did so with courtesy and speed. A truly honest and quality company. Very professional. The carbide left hand tools I ordered are the best sharpened I have ever seen. I have a drawer of brazed carbide lathe tools from many other sources that need to be re-ground to work at all. The Sherline tools are ready to go without touching them. The gear cutter is first class materials and workmanship. I will be ordering from them again. I learned when I was a foreman and service manager that my customers judged our company more by how well we corrected our mistakes than by how they did not have a problem. I always made the customer more than pleased with the correction and gained many new customers. With 52 bays and 25 mechanics working 2 shifts someone is going to make a mistake. I always took care of that and made the customer glad the mistake was made. Sherline treated me just like I did my customers. I highly recommend them to anyone looking to buy machines and tools.
Roy
Roy