- Joined
- Mar 10, 2012
- Messages
- 1,368
A short rant on Mcmaster Carr.
I just called them to see if they would tell me the brand on an item I was interested in, of which they are roughly $5 cheaper than everyone else. I've never requested the brand on an item before buying from Mcmaster, but I've never had to return anything either. So anyway, I call Mcmaster and asked them if they could tell me the brand of the item. The girl said, "We usually don't release that info but we gladly stand behind every item we sell and if you have any problems....." Yaddah, yaddah, yaddah. Well, why the hell not? Is it your way of fighting the competition? Geez, the buyer is gonna find out if/when they buy the damn thing anyway. What? You have multiple vendors and you don't always know what brand is in stock? Well, why the hell not? Your tracking system is, from what I've heard, state of the art. Well, I'm not taking a chance this time. I'll be buying from Grainger since they're only 10mins away, I know the brand I'll be getting, and if I have any problems ...again, they're only 10mins away and easy to work with, and they're actually only $3 more than Mcmaster.
Rant off. Have a good night, kids.
I just called them to see if they would tell me the brand on an item I was interested in, of which they are roughly $5 cheaper than everyone else. I've never requested the brand on an item before buying from Mcmaster, but I've never had to return anything either. So anyway, I call Mcmaster and asked them if they could tell me the brand of the item. The girl said, "We usually don't release that info but we gladly stand behind every item we sell and if you have any problems....." Yaddah, yaddah, yaddah. Well, why the hell not? Is it your way of fighting the competition? Geez, the buyer is gonna find out if/when they buy the damn thing anyway. What? You have multiple vendors and you don't always know what brand is in stock? Well, why the hell not? Your tracking system is, from what I've heard, state of the art. Well, I'm not taking a chance this time. I'll be buying from Grainger since they're only 10mins away, I know the brand I'll be getting, and if I have any problems ...again, they're only 10mins away and easy to work with, and they're actually only $3 more than Mcmaster.
Rant off. Have a good night, kids.