Newall NMS300 DRO problem

dpb

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I’m trying to use the feed rate function on a Newall NMS300 DRO, on a mill. As far as I can tell, I have it set to show inches per minute. All I’m getting are increments of 6. It will show a feed rate of zero, as feed speed is increased, it will show 6, increase it a bunch more, and the 6 changes to 12, etc.
The DRO is brand new, and otherwise appears to be functional.
Any ideas?
 

mksj

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Did you check that the feed rate function is on and set to the correct rate (IPM):
Func .. Feed ON
Setup .. Feed Minutes and inches
Otherwise call Newall tech.
 

dpb

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Did you check that the feed rate function is on and set to the correct rate (IPM):
Func .. Feed ON
Setup .. Feed Minutes and inches
Otherwise call Newall tech.
The setup checks out. I called Newall tech. They called me back pretty quickly but had no answers, said they’d call me back tomorrow. It shifts from 6 to 12 to 18, etc. right when it ought to, I’d just like to see the numbers in between.
 

dpb

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Tech support called me back. Says they tested one, had the same problem. The issue has been forwarded to engineering, but no clue if / when there will be a resolution. Apparently this edition of the product has been on the market for 2-3 years, and I’m the first complaint about this issue.
Can’t complain about the response time, but this is irritating.
 
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