Just a heads up. I was practicing single point thread cutting on my new PM 1228 VF-LB lathe. I was just trying to cut an 18 tpi thread, and for the life of me I could not get multiple passes to line up using the threading dial. Initially I assumed I was making a mistake, but after ruining four different threads I just kept the half nut engaged, like I was cutting a metric thread, and it cut the thread just fine. I called Precision Matthews, and immediately was able to discuss the situation with a person. After I outlined my problem, it was suggested I make sure the lower 90 tooth gear in the external drive was really a 90 tooth gear and not a 91 tooth. I responded that the gear was labeled as 90, and was advised that some lathes were shipped with mislabeled gears. I went out to the shop and carefully counted the teeth of that gear. Sure enough it was a 91 tooth!!! I called Mike at PM back, reported my findings, and he immediately sent the correct 90 T gear. I received it in 3 days, During these times when it's hard to find good customer service, Quality Machine Tools/Precision Matthews is definitely the exception!
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PM 1228 90 Tooth lower gear and threading and excellent customer service
- Thread starter RLPrice
- Start date
- Joined
- Oct 7, 2020
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- 2,115
Very nice, glad they took care of you!
- Joined
- Dec 27, 2014
- Messages
- 4,057
That's Precision Matthew all over. They want our repeat business and deserve it.
Thanks so much for the heads up! I checked my gear and it has 91 teeth. Precision Matthews is sending a 90 tooth gear after calling them. While the customer service was great, I think they should have let me know there may be an issue with the gear.