- Joined
- Jun 29, 2014
- Messages
- 4,059
Evening all...
As most of you know or have reported here, we have numerous technical issues after a recent upgrade. Not to put a spin on it, but the upgrade was successful overall with no loss of data or content.
There were a number of server configuration errors that could be grouped into three categories:
- Login
- Access to content
- Renewing membership
Login - I believe this issue is resolved, however, some members may still be experiencing errors. If so, please log out and try to log back in. This should renew your cookie and create a new session with the upgraded software on the server.
Access to content - some people have reported being unable to access certain forums. I have been unable to replicate this problem, so I am not certain if this is still a problem. However, if you are still unable to access a forum or a thread, try logging out and logging back in. It is possible that cookies are wreaking havoc on this front as well. If the problem still occurs, see instructions below labeled "Reporting a Problem."
Tapatalk was a secondary problem some members were experiencing - that specific problem has been resolved.
Renewing membership - this one is proving to be a head-scratcher. I have a ticket in with the main software developer and trying to determine where the problem is.
My goal is to resolve the remainder of the issues this week. If you encounter any further problems, please read on:
"Reporting a Problem"
Step 1 - search the Site / Support Ticket sub-forum for issues that are similar to yours.
Step 2 - take screens shots of your problem/errors if possible.
Step 3 - reply to the post that has already reported the problem and share your screen shots.
Step 4 - if it is a new/unique problem that nobody has reported, please start a new thread and follow steps 2-3.
Most everyone here knows me and Dabbler are the admins. I do most of the behind the scenes admin work on server problems and working with the developers to resolve these issues. Dabbler and the moderator staff are doing the heavy lifting on moderating threads and sub-forums. It is important to remember that we are all volunteers and either have a day job or limited availability to immediately jump on a report.
I want to thank everyone for being patient as we work through the problems. This is hands down the best online community I have ever interacted with and am really grateful to have the opportunity to keep this site going with all of your help. Thank you!
As most of you know or have reported here, we have numerous technical issues after a recent upgrade. Not to put a spin on it, but the upgrade was successful overall with no loss of data or content.
There were a number of server configuration errors that could be grouped into three categories:
- Login
- Access to content
- Renewing membership
Login - I believe this issue is resolved, however, some members may still be experiencing errors. If so, please log out and try to log back in. This should renew your cookie and create a new session with the upgraded software on the server.
Access to content - some people have reported being unable to access certain forums. I have been unable to replicate this problem, so I am not certain if this is still a problem. However, if you are still unable to access a forum or a thread, try logging out and logging back in. It is possible that cookies are wreaking havoc on this front as well. If the problem still occurs, see instructions below labeled "Reporting a Problem."
Tapatalk was a secondary problem some members were experiencing - that specific problem has been resolved.
Renewing membership - this one is proving to be a head-scratcher. I have a ticket in with the main software developer and trying to determine where the problem is.
My goal is to resolve the remainder of the issues this week. If you encounter any further problems, please read on:
"Reporting a Problem"
Step 1 - search the Site / Support Ticket sub-forum for issues that are similar to yours.
Step 2 - take screens shots of your problem/errors if possible.
Step 3 - reply to the post that has already reported the problem and share your screen shots.
Step 4 - if it is a new/unique problem that nobody has reported, please start a new thread and follow steps 2-3.
Most everyone here knows me and Dabbler are the admins. I do most of the behind the scenes admin work on server problems and working with the developers to resolve these issues. Dabbler and the moderator staff are doing the heavy lifting on moderating threads and sub-forums. It is important to remember that we are all volunteers and either have a day job or limited availability to immediately jump on a report.
I want to thank everyone for being patient as we work through the problems. This is hands down the best online community I have ever interacted with and am really grateful to have the opportunity to keep this site going with all of your help. Thank you!
