Well, last week I needed a few things for my new-to-me surface grinder and one of the items I could only reasonably find at MSC, and I had a 40% off plus free shipping offer. So I put together an order. Good news: it came the next day, which was not important to this transaction. Bad news: MSC charged me for freight, they did not give me the 40% off, and sent a surface grinding wheel that the first three words on the item page was "Made in USA." It also had a red, white, and blue banner on the page that said "USA." The packing slip says "imp" as part of the description, there is not source marked on the wheel or packaging, and the label on the wheel looks exactly like all the stuff I have that came from China.
So, I called customer service, very unhappy. They said the wheel is made in the US, and gave me the name of the manufacturer/distributor to call if I wanted. I remain HIGHLY skeptical. I did not get the 40% off because all the items I ordered were "already discounted in the catalogue." No double dipping, although "double dipping" was specifically mentioned in the promotion. They did not give me the free shipping because I chose it to be shipped from one location instead of from multiple locations, and all items showed in Reno, NV, which is only 100 miles away. I thought I was helping them out. Turns out I lost the free shipping because of that choice, though the choice explained no consequences of that choice.
So I explained to her that this was the second order I had placed with MSC, and that both orders came with product that was not as described, and that their fine print and convoluted ordering details are unacceptable. I was extremely frustrated, and she finally offered to reverse the freight charges, which they did, exactly one week later.
Goodbye, MSC...