- Joined
- Jan 22, 2011
- Messages
- 8,031
Once upon a time, I worked two jobs, and the day job was actually in an industrial fastener distributor named Screw Products, Inc. (please insert all jokes here). I started in the warehouse and worked various positions while there. This went on for about 4 years. I worked the counter for a bit also. Ironically, we were directly across the street from Payless Cashways, an early chain lumber/hardware/farm supply.
The crotchety old guy (loved him) that was teaching me always enjoyed sending people "up on the hill" to them when he really didn't want to service them. We had everything, but he was mean. We didn't have any minimum charge for cash sales at the time, so it was whatever we wanted to charge, if anything, to cash customers who wanted a single washer or whatever and no ticket. Often we just made up a figure for a handful of stuff and made no ticket. It messed up our till reconciliation when we did that, but all we did was make up a single ticket for "misc" for whatever the overage was at the ed of the day.
Then the owner out of Dallas decided that he wanted to discourage small sales like that, figuring we didn't have time to waste on those $.50 customers. We hung a sign on the till that said $5.00 min sale. I can't tell you how many people just turned around and went back out the door, or how many seemed to ignore it as though it didn't apply to them. Some of the time, the customers would just keep buying to get to $5.00......"Well then, give me $5.00 worth of them then!" But for our regulars, we ignored it and either gave it to them, or started a ticket that stayed open until someone put it over the minimum, then tilled it. Worked fine, for those working the counter that knew about our system. When we went to lunch or whatever and someone else filled in for us, the regulars got pretty upset when they were told they had to spend $5.
Not long after I left there, they closed the Tyler branch and left only 2 fastener houses to buy from. Some of the hands went to one of the two for jobs, got hired, and I still deal with them....at least those still kicking!
The crotchety old guy (loved him) that was teaching me always enjoyed sending people "up on the hill" to them when he really didn't want to service them. We had everything, but he was mean. We didn't have any minimum charge for cash sales at the time, so it was whatever we wanted to charge, if anything, to cash customers who wanted a single washer or whatever and no ticket. Often we just made up a figure for a handful of stuff and made no ticket. It messed up our till reconciliation when we did that, but all we did was make up a single ticket for "misc" for whatever the overage was at the ed of the day.
Then the owner out of Dallas decided that he wanted to discourage small sales like that, figuring we didn't have time to waste on those $.50 customers. We hung a sign on the till that said $5.00 min sale. I can't tell you how many people just turned around and went back out the door, or how many seemed to ignore it as though it didn't apply to them. Some of the time, the customers would just keep buying to get to $5.00......"Well then, give me $5.00 worth of them then!" But for our regulars, we ignored it and either gave it to them, or started a ticket that stayed open until someone put it over the minimum, then tilled it. Worked fine, for those working the counter that knew about our system. When we went to lunch or whatever and someone else filled in for us, the regulars got pretty upset when they were told they had to spend $5.
Not long after I left there, they closed the Tyler branch and left only 2 fastener houses to buy from. Some of the hands went to one of the two for jobs, got hired, and I still deal with them....at least those still kicking!