- Joined
- Jul 7, 2012
- Messages
- 641
So I called PM at noon today to check stock of, and to place an order for a PM 932M mill. Was told they'd be in in the next week or two, but I should speak to Matt to place the order. Matt's at lunch so he'll call me as soon as he returns in an hour. An hour and a half later, still no call, so I call back and Matt's still at lunch but he'll definitely call me. Now it's 2.30pm, still no call, 3.30pm, nope no call still, "He's not here, can I take a message?" 4.30pm, no call, 5.30pm, still no call and having waited in all afternoon to place the order I now have to go out. I appreciate that this is only a piddling order for $2.5K in total but if this is the attitude before they've got my money I hate to think what it would be like trying to get any service from them after they've got it! I was intending to follow the order for the mill with one for the PM-1127VF-LB (Large Bore) Lathe @ $2249.00, but I expect you can guess how I feel about that now. :angry: I was prepared to pay more for the PM mill than Grizzly wanted, in order to avoid the wait because the Grizzly G0704 is back ordered, but now I'll just wait for it to come in and I'll order my lathe from Grizzly too. I always understood PM to have a good reputation, but a company that finds it too much trouble to take an order isn't one that gives me a warm and fuzzy feeling that any further dealings with them will turn out well! M