- Joined
- Nov 16, 2012
- Messages
- 5,596
All,
I just received a sincere off line communication from someone indicating the wait time for one of Matt's machines was excessive and thus, canceled the order... It's unfortunate when these things happen but, it's a reality. I'd like to share w/you the response that was sent. -And BTW, I'm not suggesting any displeasure about responding to these things and as a matter of fact, as a friend of Matt, I don't mind trying to help out and provide level-headed responses. -No names or identities are mentioned....
EDIT: The intent here, is to tell you the "real-deal" about how things sometimes are in case you should find yourself in this position.
Hi...
... Intro redacted ....
Anyhow, ordering equipment like this is the same as ordering a car that's not in stock at any of the local dealers. It often takes months. BTW, places like Grizzly have the same problem. If you look at their catalog, a particular item might often say "Out of stock until XYZ time-frame" where "XYZ time-frame" is 4-6 months out.
The factories in Asia making these things can only turn-out so many a year and do their best to keep up but, these are not high profit margin items. When things get backed-up, throwing more money/resources to clear the backlog is not an option -unless they decide to work for free that month. The factory makes 5% and the typical local dealer makes between 10 to 15% -but out of that, you need to subtract shipping costs -and in Matt's case, he goes the extra step to actually inspect the machines before sending them.
As far as him not returning calls, in a case like this, he's very honest... and if the factory will not commit to a date, he will not make-up a date just to make you happy. When in fact he gets confirmation from the factory, he then calls/emails all the customers and updates them. Once he gets them, it could take between 2-4 weeks for him to process the orders because, he actually does uncrate, modify to the customer's specs and test them. He process them in the order in which the orders were placed -and the only exception is for people who have service contracts.
Unfortunately, buying equipment like this is not like buying a toaster oven at Walmart... -Way more complicated than that...
Ray
I just received a sincere off line communication from someone indicating the wait time for one of Matt's machines was excessive and thus, canceled the order... It's unfortunate when these things happen but, it's a reality. I'd like to share w/you the response that was sent. -And BTW, I'm not suggesting any displeasure about responding to these things and as a matter of fact, as a friend of Matt, I don't mind trying to help out and provide level-headed responses. -No names or identities are mentioned....
EDIT: The intent here, is to tell you the "real-deal" about how things sometimes are in case you should find yourself in this position.
Hi...
... Intro redacted ....
Anyhow, ordering equipment like this is the same as ordering a car that's not in stock at any of the local dealers. It often takes months. BTW, places like Grizzly have the same problem. If you look at their catalog, a particular item might often say "Out of stock until XYZ time-frame" where "XYZ time-frame" is 4-6 months out.
The factories in Asia making these things can only turn-out so many a year and do their best to keep up but, these are not high profit margin items. When things get backed-up, throwing more money/resources to clear the backlog is not an option -unless they decide to work for free that month. The factory makes 5% and the typical local dealer makes between 10 to 15% -but out of that, you need to subtract shipping costs -and in Matt's case, he goes the extra step to actually inspect the machines before sending them.
As far as him not returning calls, in a case like this, he's very honest... and if the factory will not commit to a date, he will not make-up a date just to make you happy. When in fact he gets confirmation from the factory, he then calls/emails all the customers and updates them. Once he gets them, it could take between 2-4 weeks for him to process the orders because, he actually does uncrate, modify to the customer's specs and test them. He process them in the order in which the orders were placed -and the only exception is for people who have service contracts.
Unfortunately, buying equipment like this is not like buying a toaster oven at Walmart... -Way more complicated than that...
Ray
Last edited: