But the reality things no matter where they are made will happen. It's all about the support when stuff goes south.I agree that PM shouldn't have to deal with so many of these quality problems from their suppliers.
Wow, a complete repaint. I do a lot of car restoration so I know what that takes. I'd love to do that on mine but too many other priorities, right now. I actually thought the DRO scales were installed pretty good. The DRO mounting itself I think was a missing bushing or something. The shop I used to regrind the table charged $300. Precision Matthews refunded me quickly plus a few bucks for my labor. Thanks for your reply.Great post. More people should do posts like this. I agree that PM shouldn't have to deal with so many of these quality problems from their suppliers. I feel bad for Matt - he works very hard and provides good service, but a lot of this could be avoided with better QC at the supplier end. The paint and filler on these machines (even from Taiwan) is just terrible, which is why I stripped down my 935 mill and 1340 lathe to bare castings first thing, and did a proper body fill and repaint. DRO installations are often quick-and-dirty and overlook things like oiler locations or even carriage/compound locking bolts that need to be accessible. I have always elected to do my own DRO installs - it's not that hard to do right if you take some time to consider placement.
I'm curious what it costs to have the table ground flat, and if you had any issues finding someone local to do the work.
I'm old enough to remember when Japan first became a low cost provider. Quality was poor and a lot of stuff was considered "Japanese Junk". Then they got quality religion and now many products from Japan are very good, especially when compared to China and India. Quality however is not something that is done in the end, its part of the whole process. I'm a retired engineer from a large company that adopted a six sigma quality mentality long ago. I'm not sure what Matt's business model is but without direct involvement in the entire process he is left with resolving problems with offering replacements etc. Hopefully he is reading these posts and can use them to help improve things.Admittedly I am part of the generation of engineering management that shipped so many products and technologies to Asia…it’s foolish to say any of us had a choice, given the total economic environment.
What I know is that China is capable of the highest quality product at the highest volume production and lowest cost of any country. Every iPhone I have gotten has been literally flawless in execution. To accept sand in the gears, flaking paint, bad body filler, poor accessory installation, etc., is a management problem that can be solved, but has to be recognized as needing to be solved. It’s not enough to offer a replacement product that will have the same or worse or better distribution of issues, who knows?
I have taken many trips to Taiwan and China. They are not inherently sloppy, inept workers. They are, however, generally completely ignorant of what these things they make are, what they do, how they are used, and what is important to get right. If nobody tells and shows them, they will keep doing the same thing. If you show them, they will forget, as US workers do. Properly managed by customer and company leaders, they will produce good results.
All these problems I lay directly at the feet of PM and their supplier(s) management.
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