FCC opened a case against CenturyLink

MikeInOr

MikeInOr

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CenturyLink owns my local phone company. I have been arguing with them for months about repairing the line between the street and my house that drops my internet connection every time it rains and constantly get put on eternal hold, repeatedly had my phone calls dropped and have had 3 appointments blown off by the local techs who never show while I wait at home for them. They repeatedly brick wall me every time I try to get past the first level support and ask for a manager. I have literally spent at least 12 hours in their call system. There have been 3 technicians that have actually come out and confirmed that there is a ground short on the line but they have all given me excuses why they can't fix it ranging from "It isn't that bad", "It is too much work" to "I will have to dig a ditch for them if I want it fixed".

Today I received notice from the FCC that they have opened a case on my behalf to ensure the line gets fixed properly! I will now take back "HALF" of all the bad things I have ever said about our government!

:D
 
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Nice. We were in the same boat. We lost power and internet one weekend from a storm. The following Monday Century Link said the internet was fixed. Well 1 mega byte per second isn't fixed. They kept blowing me off and would not send a tech out. Fortunately for us we just had Point Broad Band run fiber out in our area. I signed up with them and told Century Link to stick it. I got an email from some Century Link VP asking why we dropped them. Boy did I let them have it. Everyone else around here has dropped them also and signed up with Point.
 
NCjeeper said:
Nice. We were in the same boat. We lost power and internet one weekend from a storm. The following Monday Century Link said the internet was fixed. Well 1 mega byte per second isn't fixed. They kept blowing me off and would not send a tech out. Fortunately for us we just had Point Broad Band run fiber out in our area. I signed up with them and told Century Link to stick it. I got an email from some Century Link VP asking why we dropped them. Boy did I let them have it. Everyone else around here has dropped them also and signed up with Point.
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I would have dropped them a long time ago if I had ANY other reasonable choice but I am in a pretty rural area. Around here CenturyLink used to be Qwest who used to be US West. It doesn't matter how many times they want to change their name they are still crap! I am sure you will never look back and wish you had stuck with CenturyLink. I honestly believe CenturyLink is very likely the single worst company in the entire US for customer service!
 
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MikeInOr said:
CenturyLink owns my local phone company. I have been arguing with them for months about repairing the line between the street and my house that drops my internet connection every time it rains and constantly get put on eternal hold, repeatedly had my phone calls dropped and have had 3 appointments blown off by the local techs who never show while I wait at home for them. They repeatedly brick wall me every time I try to get past the first level support and ask for a manager. I have literally spent at least 12 hours in their call system. There have been 3 technicians that have actually come out and confirmed that there is a ground short on the line but they have all given me excuses why they can't fix it ranging from "It isn't that bad", "It is too much work" to "I will have to dig a ditch for them if I want it fixed".

Today I received notice from the FCC that they have opened a case on my behalf to ensure the line gets fixed properly! I will now take back "HALF" of all the bad things I have ever said about our government!

:D
Click to expand...
One hour after receiving the notification about the FCC opening a case against Centurylink on my behalf:

"This email is to inform you that CenturyLink has received your case and on behalf of Stephanie Polk, our Customer Success and Advocacy Vice President, I will be your advocate in championing your needs as a customer.

I am sorry to hear about the ongoing issues you've had with your delayed order. I completely understand how frustrating this situation could be and will be more than happy to work with you to ensure it gets resolved.?

Virginia
CUSTOMER ADVOCACY SPECIALIST
Lumen
servlet.ImageServer
"
 
AT&T is no better and probably worse, only wired connections via phone lines where I live and they will never bring in fiber cable because it would not be profitable. My internet goes down at least once a day and and whenever it rains. The other day I had an international video conference for work and no internet, so lost revenue since I bill hourly. I have signed up for Starlink satellite which is suppose to deliver 70-80 MIPS, but activating date keeps getting pushed back and the equipment/monthly rate keeps on going up before I even have service. TV currently is AT&T via satellite and is 90% infomercials, why am I paying so much for garbage content, continuous adds and shows that aired decades ago? If Starlink gets activated I plan to stream most everything. I have a feeling all these content providers are in bed with each other. My mom is in AZ with CenturyLink and had similar issues, in her community the internet was down for many days with lots of excuses that it will be up tomorrow, hours on the phone and took them almost a week for it come back online. Hope you have better luck, I wish I could bill these Bozos for all the lost revenue when the phone and internet goes down.
 
You are lucky that you have a choice. I have CenturyLink here too and it is my only choice. DSL only and it cost me $1700 for CenturyLink to bury a line to my house. There is fiber literally 1/2 mile away, owned by a different company, but they will not bring it up our road because there are only 6 or 7 houses on our dead-end road. So much for living in an "advanced" country. I could do StarLink but hate to give a single penny to Musk. GRRRR.
 
I had no service from cl for over a month, a lot of bs and they had the nerve to bill me. I left them, went to my cable company. At work we had tons of problems with cl across the country at multiple customers. I tried to give them a chance but they are useless

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I live in the old part of town, which had COX install the cable very long ago. The lines are lossy and intermittent. I have complained for years. They finally installed a booster in my house, but the line continues to degrade. They are not planning to re-cable the network for a few more years. It is on their "master upgrade plan".

It isn't just Century Link, other companies are happy to make you wait a Century to get a Link.
 
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