I have been trying to keep a good attitude about this but at this point I am really disappointed with Grizzly. I went out to the shop this morning and the $300.00 table drive unit will now run to the right but not the left! Yesterday jokingly I said "well, at least the table drive works" but heh, now it doesn't. I called Customer Service to ask for a refund and was told that I have to go through Tech. Support.
I got a hold of Tech Support and had almost no luck at all. Their Tech. wasn't rude but he also was not very enthusiastic or helpful. I asked about the problems they are having with this model and he told me that I am the only one who has gotten a machine that will not operate. Yeah, just me, twice in a row, shrug. He said the first machine that I returned had a bad circuit board.
As far as my getting a refund for the mill and table drive unit he said that I would have to talk to Customer Service. I said that is who I had called and after being on hold for 20 minutes I got him. He said oh well, call Customer Service in about 24 hours. I asked if things could go faster and back on hold I went. He then returned and said that I could call Customer Service in a couple of hours and maybe get an answer if I can return the two pieces of equipment or not. So I am going to spend the next few hours thinking that I will get a refund.
I really need a smaller mill and I am real touchy about ordering anything from Grizzly at this time. This is also the first time that I have gotten a hold of a Customer Service agent at Grizzly that seemed to not really give a ****.