- Joined
- Aug 3, 2017
- Messages
- 2,437
Thanks! Thats great!
Did you get a full refund, or are you eating the whole boat?SO, the UPS guy showed up with a label today to take the machine away. He explained that they need to 'inspect' it to pay the insurance, and if they decide to pay for it, they'll keep the machine. They MIGHT offer a 'buy back' for a reduced payment, but he wasn't sure.
I just opted to keep the machine and eat the damage. It isn't worth the risk that they'd either damage it more, or decide to just keep/destroy it afterwards in exchange for what amounts to less than it is worth as it sits. I'm hoping the welder in town can figure out how to fix it and not charge an arm and a leg
I'm eating it all at the moment. I ended up about $500 shipped for the whole thing, which is about asking price around it seems. And I don't think these machines made it to the Portland area much anyway, not one has shown up on the usual places since I created my searches about 15 months ago...Did you get a full refund, or are you eating the whole boat?
I don't think I would be willing to do that since there are plenty more die filers out there that aren't broken. Maybe if you got shipping refunded and a discount from the seller for not packing it right, but not paying everything and letting the seller and UPS off the hook.
I bought my Keller for $40 so that's my frame of reference. It's a useful machine when I need it but I could easily live without it. If it were me I'd be on the horn with the local UPS depot and let them know how disappointed you are with their service. If they need to inspect it then they can send someone to your shop at your convenience.
Correct me if I'm wrong but they wouldn't need to "inspect" it at all if they didn't think someone on their end scr3w3d up.
Don't give up on this, file a claim with PayPal now and let them fight over it for a while. PayPal charged your credit card which also has protection for you, this is far from over unless you just don't want to deal anymore and are willing to walk away.
JMHO,
John
I understand your desire to have the machine, especially after looking so long to find one, I just lucked into mine and I wouldn't have even know what it was without this forum.I'm eating it all at the moment. I ended up about $500 shipped for the whole thing, which is about asking price around it seems. And I don't think these machines made it to the Portland area much anyway, not one has shown up on the usual places since I created my searches about 15 months ago...
So I figure even after repair, I'm ahead of the game *shrug*. Some areas of the country didn't really get all the cheap machines like these it seems, and Portland seems to be one that missed out on a lot of them.
Yep, the point I'm making is if the seller paid the UPS store to package it then they should have done the job right or refused to ship it. Once they accepted money to put it in a box they became responsible for it arriving intact (regardless of what their contract said). There's a general legal concept of implied merchantability which means if you sell something it needs to do what you represented it to do.I want to make a few points here about @ErichKeane purchase...
1.) First, Erich did not buy it on eBay. He purchased it on Facebook Marketplace. They are not one and the same.
2.) Facebook Marketplace does not have purchase protection unless you buy it from a Facebook Marketplace Store, which by the sounds of it was not.
3.) Paypal DOES have protections for buyers UNLESS you sent the money as a "friends and family" transaction, it is not covered. Many sellers ask to receive money this way so they don't have to pay the 3.5% PayPal fee, but the buyer has no protection.
The type of packaging that @ttabbal mentioned in this thread is called FIP (Foam In Place). There are a few variations to how that is accomplished, but it is generally rather effective. I am the "apparent" packaging guru at work, so I am quite familiar with that system. It can be a great or a horrible system, depending on what you are packaging.